Spinalyse — Terms of Service
Last updated: 26 June 2026
Welcome to Spinalyse. These Terms of Service ("Terms") are a legal agreement between you ("you", "your", or "your practice") and EL CLINICO MAGNIFICO PTY LTD (ABN 83 642 618 568) ("Spinalyse", "we", "us", or "our"), the operator of the Spinalyse web application and related services (the "Service").
By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Who can use Spinalyse
Spinalyse is built for registered health practitioners — chiropractors, physiotherapists, osteopaths, and similarly qualified professionals. By using the Service you confirm that you are a registered practitioner (or are authorised to act on behalf of one), that you hold any registration required to practise in your jurisdiction, and that you will use the Service only within your professional scope.
You are responsible for keeping your account login secure and for all activity that happens under your account.
2. Beta status, pricing, and your data
Spinalyse is currently in beta and is provided free of charge.
We reserve the right to introduce paid plans and begin charging for the Service at any time, at our discretion. If we do, we will give you reasonable advance notice, and you will never be charged automatically — moving to a paid plan will always require you to actively opt in.
You keep access to your data regardless of what you pay. If paid plans are introduced and you choose not to subscribe, you will still be able to access and export the data you have already created in the Service for a reasonable period, so nothing you have done is held hostage behind a paywall.
Because Spinalyse is in beta, features may change, break, or be removed, and the Service is provided "as is" (see Section 8).
3. Your patients are your responsibility
Spinalyse is a tool that produces postural measurements and observations for you, the practitioner, to interpret. It does not diagnose, treat, or make clinical decisions. All clinical judgement, diagnosis, and patient care remain entirely yours.
You are solely responsible for:
- Obtaining valid, informed consent from your patients before uploading their photos or information, including consent to processing their images for the purpose of generating reports;
- Ensuring you have a lawful basis to collect, use, and share any patient information you put into the Service;
- Meeting your own professional, privacy, and advertising obligations (including AHPRA requirements where they apply to you).
You must not upload any patient's information without that patient's consent.
4. Data, privacy, and our respective roles
When you use Spinalyse with your patients, you are the entity responsible for that patient data (the data controller). We process it on your behalf to provide the Service (we are the data processor). We handle personal and health information in line with our Privacy Policy, which forms part of these Terms.
We will not sell your data or your patients' data, and we will not use identifiable patient images for any purpose other than providing the Service to you, except where you instruct us or the law requires it.
5. Acceptable use
You agree not to:
- Use the Service for anything unlawful, or to upload anyone's information without proper consent;
- Upload content you have no right to upload;
- Attempt to reverse-engineer, scrape, resell, or sublicense the Service;
- Interfere with the Service's security or operation, or use it to build a competing product.
We may suspend or terminate accounts that breach these Terms.
6. Intellectual property
We own the Spinalyse software, branding, and all underlying technology. You own your account content and your patient data. By using the Service you grant us the limited licence needed to host and process that content so we can provide the Service to you. Nothing in these Terms transfers ownership of Spinalyse to you.
7. Availability
We aim to keep Spinalyse running well, but as a beta service we do not guarantee uptime, uninterrupted access, or that the Service will be error-free. We may modify, suspend, or discontinue any part of the Service at any time.
8. Disclaimers and limitation of liability
The Service is provided "as is" and "as available", without warranties of any kind, to the fullest extent permitted by law. Spinalyse's outputs are measurements and observations to support your professional judgement — they are not medical advice and are not a substitute for your clinical assessment.
Nothing in these Terms excludes rights or guarantees you have under the Australian Consumer Law or other laws that cannot lawfully be excluded. Subject to that, to the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss, and our total liability to you for any claim is limited to the amount you paid us for the Service in the 12 months before the claim (which, during the free beta, is nil).
9. Termination
You can stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, or for any reason on reasonable notice. On termination, you will have a reasonable window to export your data before it is deleted in line with our Privacy Policy.
10. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will take reasonable steps to let you know. Continuing to use the Service after changes take effect means you accept the updated Terms.
11. Governing law
These Terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of that state.
12. Contact
Questions about these Terms? Contact us at info@spinalyse.com.au.
Spinalyse — Privacy Policy
Last updated: 26 June 2026
This Privacy Policy explains how EL CLINICO MAGNIFICO PTY LTD (ABN 83 642 618 568) ("Spinalyse", "we", "us", or "our") handles personal information in connection with the Spinalyse web application and related services (the "Service").
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy forms part of our Terms of Service.
1. The two groups of people this policy covers
Spinalyse is software for registered health practitioners. There are two kinds of people whose information passes through the Service, and we treat them differently:
- Practitioners (our account holders) — the professionals who sign up and use Spinalyse. We collect their information directly to run the Service.
- Patients (your patients) — the people whose photos and information a practitioner uploads to generate a report. We handle this information on the practitioner's behalf. The practitioner is the one with the direct relationship with the patient and is responsible for obtaining the patient's consent before any of their information enters the Service.
If you are a patient and have questions about your information, please contact the practitioner who treated you in the first instance — they are responsible for your care and your records.
2. What we collect
From practitioners: your name, email, practice details, login credentials, and billing information if you subscribe to a paid plan. We also collect usage data (for example, how you use features, device and browser information, and log data) to operate and improve the Service.
Patient information uploaded by practitioners: photographs of patients and any related information a practitioner enters to generate a postural report. Photographs and health-related information are sensitive information under the Privacy Act and are given a higher level of protection.
3. Patient photos, sensitive information, and consent
Sensitive information — including health information and patient photographs — may only be collected with consent. Because the practitioner is the one with the patient relationship, the practitioner is responsible for obtaining each patient's informed consent before uploading their photos or information, including consent to that information being processed to generate a report and being handled by the third parties described in Section 5.
We rely on practitioners having obtained that consent. You must not upload any patient's information without it.
4. How we use information
We use the information we hold to:
- provide, maintain, and secure the Service;
- generate postural assessment reports from uploaded photos;
- manage accounts, billing, and support;
- communicate with practitioners about the Service; and
- improve and develop the Service.
We do not sell personal information, and we do not use identifiable patient images for any purpose other than providing the Service, except where the practitioner instructs us or the law requires it.
5. Who we share information with (our service providers)
We use trusted third-party providers to run the Service. They only handle information as needed to provide their function to us, under their own obligations:
- Supabase — database and secure storage of account and uploaded data (hosted in Australia, Sydney region).
- Anthropic — artificial intelligence processing. To generate a report, uploaded patient photos and related information are sent to Anthropic's AI service, which returns the report content. This is a core part of how Spinalyse works.
- Stripe — payment processing (billing information only; patient data is never sent to Stripe).
- Netlify — application hosting and delivery.
We do not otherwise disclose personal information except where you consent, or where we are required or authorised by law.
6. Overseas disclosure
Your account data and uploaded files are stored on infrastructure located in Australia (Supabase, Sydney region — ap-southeast-2).
However, some processing still occurs outside Australia. In particular, to generate a report, uploaded patient photos and related information are sent to Anthropic's AI service in the United States. This is a necessary part of how Spinalyse produces reports.
By using the Service and uploading information, you acknowledge that information may be disclosed to and processed by this overseas provider. Where we disclose information overseas, we take reasonable steps to ensure it is handled consistently with the APPs. Practitioners should ensure their patient consent reflects that patient images are processed by an overseas AI provider as part of generating a report.
7. Security
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access — including encryption in transit, access controls, and reputable infrastructure providers. No online service can be guaranteed completely secure, but we work to protect information appropriately for its sensitivity.
If a data breach occurs that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
8. Retention and deletion
We keep personal information for as long as needed to provide the Service and to meet legal obligations. Practitioners can delete patient data within the Service. When an account is closed, we provide a reasonable window to export data, after which we delete or de-identify the associated data, except where we are required to retain it by law.
9. Accessing and correcting your information
Practitioners can access and update their account information within the Service, or by contacting us. You can also ask us to access or correct personal information we hold about you, and we will respond in line with the APPs. Patients seeking access to their records should contact their treating practitioner.
10. Marketing
If we send you Service-related or promotional communications, you can opt out at any time using the unsubscribe link or by contacting us. We will not use patient information for marketing.
11. Complaints
If you have a privacy concern or believe we have mishandled your information, contact us at info@spinalyse.com.au and we will investigate and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
12. Changes to this policy
We may update this policy from time to time. If we make material changes, we will take reasonable steps to notify you. The "last updated" date at the top shows when it was last revised.
13. Contact
For any privacy questions, contact us at info@spinalyse.com.au.
